North Face in Vail, CO Closed now

Reviews about North Face

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  August 12, 2019, by Tim Yocum
  Stopped in here to inquire about exchanging brand new Windstopper neck gaiters that arrived with defective cinchers from North Face online. I was told that this particular North Face was resort-owned, and therefore couldn't do much by way of instantly swapping out defective merchandise with functional product. Perhaps North Face shouldn't be franchising their stores if the level at which they stand behind their product varies between location. Lesson: go here to buy things you forgot or things you can't live without, but don't believe for a minute that they're going to take defective merchandise from you and make it right on the spot. Then again, having just received ANOTHER broken one from my NF Online return, I think they have bigger quality assurance issues to work out.